Troubleshooting
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I’m having issues with the game. How do I fix them?
We're very sorry if the game is not working as you expected. If you're having problems first check the Known Issues section. It's quite poss...
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My game crashes or freezes
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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My game is slow
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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I can't connect my game to Facebook
Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...
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System requirements
The minimum system requirements for the game are listed below. Please bear in mind that you might need more RAM and free space if you play o...
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Can I run the Township mobile version on a computer?
You can play Township on your computer using the desktop versions available for Windows and macOS. Follow the link to download the official ...
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The game no longer has sound effects
If the game is having problems playing sound, please try the following:Check the game's settings to see if music and sound effects are on.Re...
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My device heats up when I play
A lot of devices (especially high performance ones) do heat up when running power-consuming apps. That's absolutely normal. However, if the ...
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How do I take a screenshot?
🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...
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Why does my connection keep dropping?
Please note that this problem is common when you don't have a stable internet connection. If you encounter this issue, please try the follow...
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How do I disable notifications?
If you want to turn off the game notifications on your device, please follow these steps:1. Open Settings -> Additional settings.2. Scrol...
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Can I use Emulators?
An emulator is a third-party application that allows you to run a mobile version of the game on a PC. Please note that using emulators can s...
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Why does my device need to run on iOS 12 or a later iOS?
Unfortunately, we no longer support devices that run on iOS 11 and earlier iOS.If your Apple device runs on iOS 11 or an earlier iOS, please...
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How do I reinstall/restart the game? (Android)
Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...
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How do I reinstall/restart the game? (iOS)
Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply exit the application an...
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How do I force quit the application? (Android)
If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...
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How do I force quit the application? (iOS)
If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...
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Device not compatible (Android)
Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...
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How to clear cache? (Android)
Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...
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There’s a graphic issue in the game
If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...
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I’m having a technical issue. What should I do?
We're so sorry that the game is not working as you expected 😔 If you're having problems, try some of these steps:1. Check the Known Issues ...
Sections
- Updates and hot topics
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- Friends and player interaction
- Regatta
- Chat and co-ops
- Game progress
- In-app purchases
- Coins, cash, and gems
- Farming and industry
- Achievements and XP
- Special buildings
- Building and expansions
- Mine and foundry
- Zoo
- Transport
- Troubleshooting
- Safe and fair play
- Parental Guide
- Events and tournaments
- Privacy Policy
- How can I contact support?
- Your ideas and suggestions
- Some tips and tricks