We're here to help!

When are updates released?

How do I update the game?

Why do I need to update the game?

How do I beat match-3 levels?

I'm having trouble beating a level.

What rewards can I earn in the game?

How do I open expansions, habitats, and areas?

Visitor requests

What rewards can I earn in the game?

Star Chest

Zoo Chest

Lucky Helmet

How do I invite or remove friends?

Helping Friends

Missing friends

Can't see lives received

How to get Unlimited Lives

Game Lives

Match-3 levels

How do I beat match-3 levels?

Can I replay a level I already beat?

Power-ups

Power-up combos

How boosters work

Ropes

Crates

Mystery Bags

System requirements

Experiencing technical issues

My game crashes or freezes

How do I transfer my progress to a new device?

Two accounts on one device

Can I start the game over?

My purchase didn't show up in the game

How do I pay for in-app purchases?

I can't make purchases.

Missing buildings or items

Playrix game policies and age limits

Refunds for accidental purchases

Inappropriate ads

Our official communities

Safe and fair play

What are the principles of safe and fair play?

No reply from Support

How can I contact support?

What to do after contacting support?

How to leave feedback or suggestions

When will my ideas and suggestions appear in the game?

Privacy Policy

Delete or request a copy of your data

Deletion of Personal Data