Tips and tricks on beating levels
Match-3 levels
How do I play match-3 levels?
Unlimited lives and how to get them
Lives
I lost my game progress
Game progress
Can I start the game over?
Player ID
How do I update the game?
How often are new levels released?
How often and why do you need to update the game?
More
How do I transfer my progress to a new device?
How do I make in-game purchases?
My purchase didn't show up in the game
I can’t make purchases
Participating in events
Mini-games
Daily Bonus
My game crashes/freezes
I can't update the game (Android)
I can't connect my game to Facebook
Getting in-game rewards
Unlocking new areas in the mansion
Can I redesign my mansion?
Tournament of Champions
Team Tournament
I can't participate in competitions
How do I invite friends?
My friends are missing from my list
How can I join or create a team?
Why have I been banned?
Safe and fair play
What does Playrix do to ensure fair play?
My level started over after answering a phone call
Power-ups and how to use them
What power-up combinations are available in the game?
Which boosters are available in the game?
Compasses
Carpet
Cat Houses
Using and refilling lives
I'm missing lives from my friends or teammates
Managing in-app purchases
Refunds for accidental purchases
Playrix game policies and age limits
How do I leave feedback and suggestions?
When will my suggestions appear in the game?
How can I contact support?
No reply from Support
What to do after contacting support?
Delete or request a copy of your data
How to unlink your gaming account from Facebook
Privacy Policy
