How do I contact Player Support?

If you haven't found the answer to your question in the articles, you can contact support by clicking the chat button in the upper right cor...

I haven't received a reply from the Support Team

You contacted our Customer Support but didn't receive a reply immediately? Don't worry, it's likely our team hasn't reached your request yet...

How do I change the language in the game?

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it 🧐:1. Go to Settings in...

I'm having a technical issue. What should I do?

We're sorry to hear that the game isn't working as expected.🤔 If you're having issues with the game, please try the following:1. Restart yo...

How do I add and change my profile picture?

You can choose a profile picture 😎 from the ones provided in Manor Matters or use your Facebook profile picture if the game is linked to yo...

I can't connect my game to Facebook

1. Make sure you have a stable internet connection.2. Check to see if your username and password are correct.3. If you have the Facebook app...

How do I disable notifications?

You can turn off game notifications in your device settings:📌For iOS devices:1. Open your device's Settings.2. Find Manor Matters in the ap...

How do I take a screenshot?

📌For iOS devices:1. Press the Power and Home buttons at the same time.2. Hold them for a couple of seconds and let go.3. Open your Camera R...

Why does a level start over if I answer a phone call?

The game may be removed from your device's memory when you receive a call 📞 or leave the app to reply to a message. Unfortunately, any rece...

My game crashes/freezes

There's a number of ways to fix that 🧐: 1. Restart your device and reenter the game.2. Make sure your game is updated to the latest version...

The game is slow

There are a number of things you can do👇:1. Restart your device and go back into the game.2. Make sure your game is updated to the latest v...

The game no longer has sound effects

If the game is having problems playing sound📢, please try the following:1. Check the game's settings to see if music and sound effects are ...

My device heats up quickly when I play the game

A lot of devices 📲 (especially high-performance ones) heat up when running resource-intensive games or apps. That's absolutely normal. Howe...

Why does my connection keep dropping?

If you're having connection problems 😕 while playing, please do the following:1. Make sure you're connected to a network and that your conn...

Can I use Emulators?

Using emulators may result in having various technical issues such as a loss of progress and game instability 🤔. We do not provide technica...