I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

How to remove Facebook/Google/Apple ID login?

You can sign in to the game using Facebook, Google, or Apple ID, depending on your device. Keeping the game connected to one of these accoun...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

Waarom valt mijn verbinding telkens weg?

Doe het volgende als je verbindingsproblemen hebt tijdens het spelen:1. Controleer of je verbonden bent met een netwerk en of je verbinding ...

The game is very slow

There's a number of ways to fix that:Restart your device and reenter the game 🏡Make sure your game is updated to the latest version.Make su...

Mijn apparaat wordt snel warm als ik het spel speel.

Veel apparaten (vooral de hoogwaardige) worden warm als je games of apps gebruikt die veel van je apparaat vergen. Dat is volkomen normaal. ...

Alle geluidseffecten zijn weg.

Probeer het volgende als het geluid in het spel is verdwenen:1. Controleer in de spelinstellingen of geluid en muziek zijn ingeschakeld.2. S...

Apparaat niet compatibel' (Android)

Soms verschijnt het bericht 'apparaat niet compatibel' als je probeert om een update van een van onze games te downloaden uit de Google Play...

Changing the language in the game

Changing the language is simple even if you accidentally set it to something you don't want. Here's how to change it:Go to Settings ⚙️ in th...

How do I close the game? (Windows)

To close the app using a PC 💻, all you need is to move the cursor to the upper right corner of the screen and click the X icon that appears...

System requirements

Homescapes is compatible with iOS and Android mobile devices, Amazon Kindle, and computers running Windows and Mac operating systems. The ga...

My level started over after answering a phone call

The game is sometimes removed from the device's memory when you receive a call 📞 or leave the game to send a message 😓 Unfortunately, any ...

I think there’s a bug in a level

If you think that something in a level is not working the way it should 🔎, follow these steps:1. Restart your device 📱 and re-enter the ga...

I'm missing lives from my teammates

There's a number of ways to fix this problem:Check your internet connection. Make sure it's working and stable.Make sure your game is connec...

My lives timer is not working

This usually happens when the time or date 🕘 have been changed on your device, and this, in turn, affects the lives timer. To resolve this ...

I lost a decoration/booster/coins

Have you noticed that your amount of decorations 🖼 boosters 💣 or coins 💰 has changed without you doing anything?💡 Try restarting the gam...

I can't update the game

When an update is released, you will see the Update button on the game’s page in the app store where you downloaded it. If you're sure that ...

How can I contact support?

On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't ...

How do I record my screen?

🔸On iOS 11 (or later): 1. Go to Settings > Control Center and scroll to More Controls (or tap Customize Controls if you have iOS 13 or e...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...

How do I force quit the application? (iOS)

If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...