My purchase didn't show up in the game

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

How can I cancel a purchase and get a refund?

All purchases are processed by the store which you downloaded the game from. To claim a refund, you'll need to contact the customer support ...

How do I avoid accidental in-app purchases?

Homescapes 🏡 is free to play, although certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, just...

How do I pay for in-app purchases?

Purchases are processed by the application store on your device, so you should use a payment method supported by that store:App Store

How do I edit my payment method?

You can change your payment method in your account settings 🙂Open the App Store on your Mac.Click your name or the sign-in button at the bo...

I accidentally spent my coins!

Unfortunately, there is no way to cancel purchases of extra lives, moves, or boosters. Coins spent accidentally can't be returned 😔

How do I open the Gold Reserve?

When the Gold Reserve offer is on, you get bonus coins 💰 for each level you beat. Those coins are stored in a special safe. Once the number...

I did not receive my purchase!

All the purchases you make in our game are processed by the application store from which you downloaded the game. The purchases are usually ...

Ik ben een aankoop tegengekomen die ik niet heb gedaan

De apps van Playrix doen nooit onbevoegde aankopen. Alle aankopen worden verwerkt door de appstore van waaruit je het spel hebt gedownload.A...

Waar vind ik mijn aankoopgeschiedenis?

Om je aankoopgeschiedenis te bekijken, klik je op de onderstaande link en volg je de instructies op:Aankoopgeschiedenis in de App Store

How do I make in-game purchases?

Open the game and click the coin icon in the top left corner. Choose the amount of coins you want to buy. Select the appropriate payment...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store. If you're concerned about accidental in-app purchases, you can turn them off on y...

Buying in-game resources through third-party websites

We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites. These offers are likely...

Waarom krijg ik geen speciale aanbieding, maar mijn vrienden wel?

Maak je geen zorgen als jij geen speciale aanbieding hebt ontvangen en iemand anders wel! Aanbiedingen worden willekeurig en automatisch uit...

Waar worden in-app aankopen verwerkt?

Playrix heeft geen toegang tot je financiële gegevens en kan in-app aankopen niet verwerken.Als je een aankoop doet in een van onze spellen,...