My purchase didn't show up in the game

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

How do I pay for in-app purchases?

Purchases are processed through the app store on your device, and only the payment methods supported by that store can be used.For Google Pl...

I can't make purchases.

If you've made purchases in the game or other applications before, one of the following reasons may be causing the problem:1. There was a br...

Cancel a purchase and get a refund

All purchases in the game are processed by the application store you downloaded the game from. To claim a refund, you'll need to contact the...

Where can I find my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...

How do I change my payment method?

You can modify your payment method in your account settings ⚙️For the Play Store:1. Open the Play Store app.2. Tap the menu icon -> Payme...

How do I get more coins?

Coins are a type of Wildscapes in-game currency designed to buy new decorations and, of course, animals.The main way to get coins is to comp...

Avoiding accidental in-app purchases

Wildscapes is free to play, but certain in-game elements can be purchased with real money. To avoid accidental in-app purchases, change your...

Er zijn kosten in rekening gebracht voor een aankoop die ik heb geannuleerd (Google Play)

Als je aankoop is gemarkeerd als Geannuleerd, betekent dit dat deze niet is verwerkt. Maak je geen zorgen, je krijgt je geld snel terug :)Al...

Ik ben een aankoop tegengekomen die ik niet heb gedaan

De apps van Playrix doen nooit onbevoegde aankopen. Alle aankopen worden verwerkt door de appstore van waaruit je de game hebt gedownload.Al...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norma...

Diamonds

You need diamonds to buy boosters, buy extra moves for levels, and refill lives. More features that you can spend your diamonds on might be ...

How to buy diamonds and boosters

Diamonds give you more opportunities in the game. You can find them in the Zoo Bank and use them to get boosters and unlimited lives. To mak...

Can I trade diamonds?

No, diamonds can only be spent on buying boosters or additional moves on the match-3 level. Kindly note, it is impossible to exchange them f...

Can I beat the game without spending any money?

Yes, of course. Wildscapes is absolutely free to play for everyone. All levels are possible to beat without spending real money.If you want,...

How does the piggy bank work?

The Piggy Bank is a regular in-game offer that gives you the chance to buy extra diamonds for real money at a good price. If you want to tak...

How do I open the piggy bank?

To open the piggy bank, you need to save up the minimum amount of diamond indicated in the offer. Please note: You can only use real money t...

Why do I have to pay for piggy bank diamonds?

The Piggy Bank offer is another way for you to buy diamonds at a fantastic price, but you don't have to take advantage of it. Keep in mind t...

Piggy bank opening limit

To open the piggy bank, you need to save up the minimum amount of diamonds indicated in the offer. Once you've opened it, you can start savi...

Piggy Bank Time Limit

No, you can only open the piggy bank and get the diamonds it contains while the offer is on. If there are any diamonds left in the piggy ban...

No diamonds being added in the Piggy bank

Your piggy bank can only hold 1,000 diamonds at a time. But you can always buy the piggy bank and save up again as many times as you want wh...

Waar worden in-app aankopen verwerkt?

Playrix heeft geen toegang tot je financiële gegevens en kan aankopen in de app niet verwerken.Als je een aankoop doet in een van onze games...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store (iTunes, Google Play, Amazon, Windows). If you're concerned about accidental in-ap...

How do I switch my Google account to make in-app purchases?

Please follow these steps to change your Google account for in-app purchases: Add the account you need to your device (Settings -> Google...

Buying in-game resources through third-party websites

We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites ❌These offers are likely...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Waarom zijn er extra kosten in rekening gebracht voor een aankoop in de app?

Je kunt het totaalbedrag op het scherm zien voor je de betaling bevestigt, alsmede op het aankoopbewijs van de appstore. In sommige regio's ...

Google Play Points

Google Points is a rewards program introduced by Google Play.To sign up, please check this link.How do I earn points?You earn points when yo...