We’re committed to keeping our games safe, fun, and welcoming for everyone, so we take reports of harmful content very seriously.
If you believe you’ve come across harmful content shared by another player in our games, you can report it using the Report/Appeal button below. Once we receive your report, our Support Team will carefully review it, decide whether action should be taken, and let you know the result by email.
If harmful content is detected, we will remove or modify it and, where appropriate, apply restrictions to the account of the player who shared it.
What counts as “harmful content”? Content may be shared by players by sending messages in team chats, choosing username or a team name, and can sometimes be in breach of laws (such as threats of violence) or otherwise harmful (such as sharing pornographic content). Below we explain key categories of harmful content:
Spam/Scam/Fraud – spam, attempts to deceive users for money or data (e.g., phishing, impersonation).
Hate Speech – harassment, offensive or discriminatory language based on race, religion, gender, etc.
Violence – threats or incitement of violence, including injury, damage, or other hostile action.
Child Abuse/Grooming – content that may be harmful or inappropriate for children, including grooming.
Violence Against Women – gender-based abuse or threats targeting women or girls, including sexual harassment, stalking, or doxing.
Risk to Public Security – content that could endanger health, safety, or public order (e.g., terrorism, violence, unlawful immigration, foreign interference)
Self-Harm/Suicide – content encouraging or promoting suicide, self-injury, or dangerous behavior.
Prohibited or Restricted Products – sale or promotion of unsafe or restricted items (e.g., drugs, alcohol, weapons).
Adult Sexual Material – sharing pornographic or sexually explicit content.
Other illegal or harmful content.
Reporting Harmful Content
To report harmful content simply press the Report/Appeal button, describe harmful content in detail so that we can locate it and attach screenshot whenever possible.
Please also select a category of harmful content carefully when reporting, to help our Support Team review it and get back to you sooner. If none of the categories seem to fit - please choose “Other Illegal or Harmful Content.”
Please only use the Report/Appeal button to report harmful content shared by another player in our games or to appeal a decision made on such a report. If you have any other complaint or question please contact us through the relevant section of the Support page, as the Report/Appeal button is a point of contact used for harmful content only.
Appeal a Decision
Sometimes mistakes happen, and you may disagree with our decision related to harmful content. If that’s the case, don’t worry, you can let us know! Just submit an appeal through the Report/Appeal button below, and our Support Team will take another look at your case. We’ll review it carefully and get back to you with the outcome.
Please note:
We review and verify reports thoroughly before taking action.
If harmful content is detected, penalties applied usually cannot be lifted.