I’m having a technical issue. What should I do?

We're very sorry if the game is not working as you expected. If you're having problems, try some of these steps:1. Check the Known Issues&nb...

System requirements

Homescapes is compatible with all Apple devices with iOS 7.0 and later.Unfortunately, Homescapes is not currently available on devices runni...

I can't connect my game to Facebook

1. Make sure you have a stable internet connection.2. Check if your username and password are correct.3. If you have the Facebook app instal...

All the sound effects are gone

If the sounds in the game are gone, try the following:1. Check the game settings to make sure sounds and music are turned on.2. Restart the ...

How do I update the game?

For iOS devices:1. Open the App Store on your device.2. Tap the Updates icon on the bottom panel.3. If a new update is available for yo...

My device heats up quickly when I play the game

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal. Howe...

Why does my connection keep dropping?

If you're having connection problems while playing, please do the following:1. Make sure you're connected to a network and that your connect...

How do I disable notifications?

You can turn off game notifications in your device settings.For iOS devices:1. Open Settings.2. Find Homescapes in the application list and ...

How do I take a screenshot?

For iOS devices:1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let go.3. Open your Cam...

Can I start the game over?

Unfortunately, you can't start the game over on the same device. However, you can install the game on a different device to play from the be...