Sometimes iPhone/iPod can run out of virtual memory, and then applications start to crash or freeze.

In this situation please turn the device off completely and restart it, then open the game. To restart your device:

1. Power-off your device completely by holding down the Home and Power buttons until you get the message 'slide to power off.'
2. Power off your device by sliding.
3. Wait 10 seconds and then turn your device back on by holding down the Power button.

If the problem still exists after it, please try to re-install the game using the instructions below. Kindly note that in this case the game progress will be lost. To reinstall your game app:

1. Sync your iPhone or iPod after you add every App --> Connect your iPod or iPhone to your computer / laptop --> Open iTunes --> Click the "Sync" button --> Wait for the sync to finish.

2. If an App has been deleted, connect your iPhone or iPod to your computer --> Open iTunes --> Click on your iPhone or iPod button --> Click on the "Applications" button on the task bar for your iPhone or iPod --> Reference the Applications list. 

The Apps currently installed on your iPod or iPhone will have a check mark next to them. The Apps that you have purchased and backed up and that have been removed from your iPod or iPhone will be listed under your Applications but will not be checked. 

Add a check mark to the Apps you wish to re-install onto your iPod or iPhone --> Click the "Sync" button.

3. Click the "Eject" button to safely unplug the iPod or iPhone --> Unplug it --> Page through your iPod or iPhone pages until you find the Apps reloaded.

4. An alternative to the aforementioned steps is to log into the App Store --> Search the App you need to reload --> Click the "Install" button --> Enter your password and begin the download. You will not be charged if it was previously purchased.

If the problem persists, be sure to contact our Support Team and we will provide you with more information on the problem.