If the game was purchased through our website, please submit a request to our Support Team. If possible, please attach a copy of your confirmation letter and provide additional information, such as the Order ID, your full name and the email address that you used when placing your order. We will get back to you promptly and resolve the issue. 

If the game was purchased via Mac AppStore, please contact Apple support directly using the link below as all payments in such cases are processed by them: 

https://getsupport.apple.com/ 

When the page opens, choose 'iTunes' --> 'iTunes Store'. Then choose 'Purchases, Billing & Redemption' --> 'iTunes Store account billing' --> choose your country and finish the process of submitting a request.