To retrieve the link to download the full version of the game, please submit  a request to our Customer Support Team and we will send you all the necessary information. If possible, please attach a copy of your confirmation letter and provide additional information, such as your name and the e-mail address that you used when placing the order. 

If you have the original Registration Key
(License Code) that you received in your Confirmation letter, then you can simply download the trial version on of the game from our website and then register it with the same Reg Key.

If the problem still exists, please submit  a  request to our Support Team. We will get back to you as soon as possible and resolve the issue.