Known Issues

Something not working quite right? We’re here to help! Find support for our known issues here 🕵️‍♀️ Our team is doing their best to promptl...

How do I take a screenshot?

To take a screenshot of your whole screen:1. Press Command (⌘)-Shift-3. 2. Find the screenshot as a .png file on your desktop. To take a scr...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...

System requirements (macOS)

Gardenscapes is compatible with all Apple devices running iOS 12.0 and later or macOS 10.13 and later.💡 Our minimum system requirements are...

The game is very slow (macOS)

You've noticed that your game is running slow? 🐌 Here's what you should do:Restart your device and reopen the game 📲Update your game to th...

My game crashes/freezes (macOS)

Experiencing game crashes? 🛠 These helpful steps should fix the problem:1. Restart your device and reenter the game 📲2. Update your game t...

Why does my connection keep dropping?

If you're having connection problems while playing, follow these steps:Make sure you're connected to a network and your connection is stable...

How do I disable notifications?

You can turn off game notifications in your device settings 💻Open System Preferences and go to Notifications.Find Gardenscapes in the appli...

How do I disable notifications?

You can turn off game notifications in your device settings 📲 🌳For iOS devices: 1. Open Settings and go to Notifications.2. Find...

My device heats up quickly when I play the game

Most devices (especially high-performance ones) heat up while running resource-intensive games or apps. Don't worry, this is absolutely norm...

I can't connect my game to Facebook

If the game won't connect to Facebook, follow these steps:1. Make sure your internet connection is stable 📡2. Check that your username and ...

Can I use Emulators?

An emulator is a third-party application that allows you to run a mobile version of the game on a PC. Please note that using emulators can s...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

All the sound effects are gone

If the sound has disappeared from your garden, these steps should help:1. Check the game settings to make sure sounds and music are turned o...

How do I change the language in the game?

You can enjoy your game in a wide variety of languages 🌍 It's easy to change if you accidentally set it to another language. Just follow th...

Why does a level start over if I answer a phone call?

The game may be removed from your device's memory when you receive a call or leave the app to reply to a message ☎️Since this depends on you...

Graphic issues in the Samsung Galaxy Fold devices

If you're using the Samsung Galaxy Fold device 📱 (Galaxy Z Flip (5G) or Galaxy Fold (5G)), you may experience some graphical issues.To fix ...