How do I reinstall/restart the game? (Android/IOS)

Reinstalling or restarting the game can often solve most of the problems you might encounter 😊🔸Restarting the game is easy - simply force ...

My game crashes/freezes

Experiencing game crashes? 🛠 These helpful steps should fix the problem:1. Restart your device and reenter the game 📲2. Update your game t...

Device not compatible (Android)

Occasionally, you might see a "device not compatible" alert when you try to update your game using Google Play. Don't worry, Google is alrea...

(Android) Game Blocked

The game may be blocked if several Gardenscapes apps from different app stores are installed on your device.To resolve this, please delete t...

How do I force quit the application? (Android/IOS)

If your game freezes or you're experiencing issues, it can help to force quit the app 📲 Here's how you can do that:🌿For iPhone X or later ...

System requirements

Gardenscapes is compatible with:- Apple mobile devices running iOS 12.0 or above;- Android and Amazon Kindle devices running Android 4.5 or ...

Why does a level start over if I answer a phone call?

The game may be removed from your device's memory when you receive a call or leave the app to reply to a message ☎️Since this depends on you...

How to avoid technical problems in the game?

We've collected some time-saving tips and tricks to help you avoid common technical issues while playing the game 😉 Just follow these ...

The game is very slow

You've noticed that your game is running slow? 🐌 Here's what you should do:1. Restart your device and reopen the game 📲2. Update your game...

My device heats up quickly when I play the game

Most devices (especially high-performance ones) heat up while running resource-intensive games or apps. Don't worry, this is absolutely norm...

I can't download the game from the Google Play Store

Experiencing problems with the Google Play Store, or you're unable to download the game from it? 📲 Here are some helpful troubleshooting st...

How do I disable notifications?

You can turn off game notifications in your device settings 📲 🌳For iOS devices: 1. Open Settings and go to Notifications.2. Find...

All the sound effects are gone

If the sound has disappeared from your garden, these steps should help:1. Check the game settings to make sure sounds and music are turned o...

How do I change the language in the game?

You can enjoy your game in a wide variety of languages. It's easy to change if you accidentally set it to another language. Just follow thes...

Can I use Emulators?

An emulator is a third-party application that allows you to run a mobile version of the game on a PC. Please note that using emulators can s...

Graphic issues in the Samsung Galaxy Fold devices

If you're using the Samsung Galaxy Fold device 📱 (Galaxy Z Flip (5G) or Galaxy Fold (5G)), you may experience some graphical issues.To fix ...

I can't participate in events

We’re sorry you’re having issue! First, restart your device and reinstall the game 📱Here’s some common causes:- Your device doesn't meet sy...

I can't participate in competitions

We’re sorry you’re having issue! First, restart your device and reinstall the game 📱Here’s some common causes:- Your device doesn't meet sy...

Some of my lives are lost

So, your inbox looks a little empty? 🔍📭 If you think you’re missing lives, try these helpful steps:Make sure your game is connected to Fac...

Why don’t I have an event that another player has?

We do our best to ensure that the same events are available to all the players. However, sometimes they may not show on your device because ...