Known Issues

Something not working quite right? We’re here to help! Find support for our known issues here 🕵️‍♀️ Our team is doing their best to promptl...

Known Issues

Something not working quite right? We’re here to help! Find support for our known issues here!Our team is doing their best to promptly fix t...

How do I take a screenshot?

To take a screenshot of your whole screen:1. Press Command (⌘)-Shift-3. 2. Find the screenshot as a .png file on your desktop. To take a scr...

Why does my device need to run on iOS 12 or a later iOS?

Unfortunately, we no longer support devices that run on iOS 11 and earlier iOS.If your Apple device runs on iOS 11 or an earlier iOS, please...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...

How do I take a screenshot (Android)?

Press the Power and Volume Down buttons at the same time.Hold them for a couple seconds and let go.Open your Photo Gallery, which is where s...

How do I take a screenshot(iOS)?

➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let go.3. Open your Came...

System requirements

Gardenscapes is compatible with:Apple mobile devices running iOS 12.0 or above;Android and Amazon Kindle devices running Android 4.5 or abov...

System requirements (macOS)

Gardenscapes is compatible with all Apple devices running iOS 12.0 and later or macOS 10.13 and later.💡 Our minimum system requirements are...

System requirements

Gardenscapes is compatible with:- Apple mobile devices running iOS 12.0 or above;- Android and Amazon Kindle devices running Android 4.5 or ...

The game is very slow (macOS)

You've noticed that your game is running slow? 🐌 Here's what you should do:Restart your device and reopen the game 📲Update your game to th...

The game is very slow

You've noticed that your game is running slow? 🐌 Here's what you should do:1. Restart your device and reopen the game 📲2. Update your game...

The game is very slow

You've noticed that your game is running slow? 🐌 Here's what you should do:1. Restart your device and reopen the game 📲2. Update your game...

My game crashes/freezes (macOS)

Experiencing game crashes? 🛠 These helpful steps should fix the problem:1. Restart your device and reenter the game 📲2. Update your game t...

My game crashes/freezes

Experiencing game crashes? 🛠 These helpful steps should fix the problem:1. Restart your device and reenter the game 📲2. Update your game t...

My game crashes/freezes

Experiencing game crashes? 🛠 These helpful steps should fix the problem:1. Restart your device and reenter the game 📲2. Update your game t...

Why does my connection keep dropping?

If you're having connection problems while playing, follow these steps:Make sure you're connected to a network and your connection is stable...

How do I disable notifications?

You can turn off game notifications in your device settings 💻Open System Preferences and go to Notifications.Find Gardenscapes in the appli...

How do I disable notifications?

You can turn off game notifications in your device settings 📲 🌳For iOS devices: 1. Open Settings and go to Notifications.2. Find...

My device heats up quickly when I play the game

Most devices (especially high-performance ones) heat up while running resource-intensive games or apps. Don't worry, this is absolutely norm...

I can't connect my game to Facebook

If the game won't connect to Facebook, follow these steps:1. Make sure your internet connection is stable 📡2. Check that your username and ...

I’m having a technical issue. What should I do?

We're so sorry if the game is not working normally. If you're having problems, follow these helpful steps:🌿 Check our Known Issues article....

I’m having a technical issue. What should I do?

We're so sorry if the game is not working normally. If you're having problems, try these helpful solutions:🌿 Check the Known Issues article...

I'm having a technical issue. What should I do? (Facebook)

Experiencing issues with the game or getting error messages? Try these steps for a quick fix:🌿 Clear your browser cache. You can find instr...

Can I use Emulators?

An emulator is a third-party application that allows you to run a mobile version of the game on a PC. Please note that using emulators can s...

How do I reinstall/restart the game? (Android/IOS)

Reinstalling or restarting the game can often solve most of the problems you might encounter 😊🔸Restarting the game is easy - simply force ...

How do I force quit the application? (Android/IOS)

If your game freezes or you're experiencing issues, it can help to force quit the app 📲 Here's how you can do that:🌿For iPhone X or later ...

How to avoid technical problems in the game?

We've collected some time-saving tips and tricks to help you avoid common technical issues while playing the game 😉 Just follow these ...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

All the sound effects are gone

If the sound has disappeared from your garden, these steps should help:1. Check the game settings to make sure sounds and music are turned o...

How do I change the language in the game?

You can enjoy your game in a wide variety of languages 🌍 It's easy to change if you accidentally set it to another language. Just follow th...

I can't download the game from the Google Play Store

Experiencing problems with the Google Play Store, or you're unable to download the game from it? 📲 Here are some helpful troubleshooting st...

Device not compatible (Android)

Occasionally, you might see a "device not compatible" alert when you try to update your game using Google Play. Don't worry, Google is alrea...

How do I close the game? (Windows)

Having trouble closing the game on your laptop or a desktop computer? 👩‍💻 Just follow these steps:🌿 Move the cursor to the top-right corn...

How do I change the language of the game? (Facebook)

If your game is suddenly in a different language, your Facebook language settings may have been changed 👩‍💻Please follow these instruction...

How do I change the graphics settings? (Facebook)

Does your garden look slightly fuzzy and pixelated? If so, the graphics settings on your device may be set to Low ⚙️The Low graphics se...

How to avoid technical problems in the game?

We've collected some time-saving tips and tricks to help you avoid common technical issues while playing the game 😉 Just follow these ...

Why does a level start over if I answer a phone call?

The game may be removed from your device's memory when you receive a call or leave the app to reply to a message ☎️Since this depends on you...

Graphic issues in the Samsung Galaxy Fold devices

If you're using the Samsung Galaxy Fold device 📱 (Galaxy Z Flip (5G) or Galaxy Fold (5G)), you may experience some graphical issues.To fix ...

How do I disable vibration?

You can disable vibration in the game settings:Open Settings ⚙️ in the game.Press the "Vibration" button to turn it off (vibrating phone ico...

(Android) Game Blocked

The game may be blocked if several Gardenscapes apps from different app stores are installed on your device.To resolve this, please delete t...