How do I reinstall/restart the game? (Android/IOS)

Reinstalling or restarting the game can often solve most of the problems you might encounter 😊🔸Restarting the game is easy - simply force ...

Known Issues

Something not working quite right? We’re here to help! Find support for our known issues here 🕵️‍♀️ Our team is doing their best to promptl...

I can't connect my game to Facebook

If the game won't connect to Facebook, follow these steps:1. Make sure your internet connection is stable 📡2. Check that your username and ...

(Android) Game Blocked

The game may be blocked if several Gardenscapes apps from different app stores are installed on your device.To resolve this, please delete t...

I’m having a technical issue. What should I do?

We're so sorry if the game is not working normally. If you're having problems, try these helpful solutions:🌿 Check the Known Issues article...

Device not compatible (Android)

Occasionally, you might see a "device not compatible" alert when you try to update your game using Google Play. Don't worry, Google is alrea...

My game crashes/freezes

Experiencing game crashes? 🛠 These helpful steps should fix the problem:1. Restart your device and reenter the game 📲2. Update your game t...

How do I force quit the application? (Android/IOS)

If your game freezes or you're experiencing issues, it can help to force quit the app 📲 Here's how you can do that:🌿For iPhone X or later ...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...

System requirements

Gardenscapes is compatible with:- Apple mobile devices running iOS 12.0 or above;- Android and Amazon Kindle devices running Android 4.5 or ...

Why does a level start over if I answer a phone call?

The game may be removed from your device's memory when you receive a call or leave the app to reply to a message ☎️Since this depends on you...

How to avoid technical problems in the game?

We've collected some time-saving tips and tricks to help you avoid common technical issues while playing the game 😉 Just follow these ...

How do I disable notifications?

You can turn off game notifications in your device settings 📲 🌳For iOS devices: 1. Open Settings and go to Notifications.2. Find...

The game is very slow

You've noticed that your game is running slow? 🐌 Here's what you should do:1. Restart your device and reopen the game 📲2. Update your game...

My device heats up quickly when I play the game

Most devices (especially high-performance ones) heat up while running resource-intensive games or apps. Don't worry, this is absolutely norm...

I can't download the game from the Google Play Store

Experiencing problems with the Google Play Store, or you're unable to download the game from it? 📲 Here are some helpful troubleshooting st...

All the sound effects are gone

If the sound has disappeared from your garden, these steps should help:1. Check the game settings to make sure sounds and music are turned o...

How do I change the language in the game?

You can enjoy your game in a wide variety of languages 🌍 It's easy to change if you accidentally set it to another language. Just follow th...

Can I use Emulators?

An emulator is a third-party application that allows you to run a mobile version of the game on a PC. Please note that using emulators can s...

Graphic issues in the Samsung Galaxy Fold devices

If you're using the Samsung Galaxy Fold device 📱 (Galaxy Z Flip (5G) or Galaxy Fold (5G)), you may experience some graphical issues.To fix ...