Player ID

Why is my Player ID important?Your Player ID is an 11 digit number that's unique to your game. If you lose progress or need assistance, it h...

Saving game progress

Your game progress is saved automatically if your device is connected to the internet, so don't worry, it won't be lost even if you reinstal...

Playing the game on multiple devices

You can enjoy the same game on multiple devices by synchronizing your progress using your Facebook, Google or Apple ID account!Cross-platfor...

Can I have several game accounts on a single device?

We don't recommend having more than one game account per device. If you try adding another account, your initial game progress may be irretr...

I'm on a different level on each of my devices

If you play on multiple devices and notice a difference in your levels, first try these helpful steps:1. Make sure your internet connection ...

Lost decorations, boosters, or coins

Have you noticed that your amount of decorations 🌳 boosters 💣 or coins 💰 have changed without you doing anything? Please contact our Cust...

Lost my game progress

Have you lost your game progress? We're here to help! Here's what you should do:1. Restart your device and reinstall the game 📲2. Connect t...

Can I reset my game progress?

We know how much time and effort goes into your game, so your progress is saved even if you reinstall it. In other words, deleting and reins...

How can I transfer my game progress to another device?

Your progress is saved automatically when you sign into the game with your Apple, Google or Facebook account. To restore it on a new device,...