Saving game progress

Your game progress is saved automatically if your device is connected to the internet, so don't worry, it won't be lost even if you reinstal...

Lost my game progress

Have you lost your game progress? We're here to help! 😊 Here's what you should do:1. Restart your device and reinstall the game 📲2. Connec...

Lost decorations, boosters, or coins

Have you noticed that your amount of decorations 🌳 boosters 💣 or coins 💰 have changed without you doing anything? Please contact our Cust...

Transferring game progress to a new device

You can transfer your progress between devices by connecting the game on your new device to the same Facebook, Google account or Apple ID us...

Playing the game on multiple devices

You can enjoy the same game on multiple devices by synchronizing your progress using your Facebook, Google or Apple ID account!Cross-platfor...

I'm on a different level on each of my devices

If you play on multiple devices and notice a difference in your levels, first try these helpful steps:1. Make sure your internet connection ...

Can I have several game accounts on a single device?

We don't recommend having more than one game account per device. If you try adding another account, your initial game progress may be irretr...

Player ID

Why is my Player ID important?Your Player ID is an 11 digit number that's unique to your game. If you lose progress or need assistance, it h...

Starting the game over

Feel like experiencing your garden adventure all over again? 😍 Here's how to contact our Customer Support to reset your progress:Open the i...