Saving game progress

Your game progress is saved automatically if your device is connected to the internet, so don't worry, it won't be lost even if you reinstal...

Lost my game progress

Have you switched to a new device and lost your old game progress? You can get easily get your old game account back by following the steps ...

Can I reset my game progress?

We know how much time and effort goes into your game, so your progress is saved even if you reinstall it. In other words, deleting and reins...

How can I transfer my game progress to another device?

Your progress is saved automatically when you sign into the game with your Apple, Google or Facebook account. To restore it on a new device,...

Playing the game on multiple devices

You can enjoy the same game on multiple devices by synchronizing your progress using your Facebook, Google or Apple ID account!Cross-platfor...

Can I have several game accounts on a single device?

We don't recommend having more than one game account per device. If you try adding another account, your initial game progress may be irretr...

I'm on a different level on each of my devices

If you play on multiple devices and notice a difference in your levels, first try these helpful steps:1. Make sure your internet connection ...

I can't connect my game to Facebook

If the game won't connect to Facebook, follow these steps:1. Make sure your internet connection is stable 📡2. Check that your username and ...

Account/Data Deletion

Under the General Data Protection Regulation (GDPR), you maintain the right to have all of your personal or your children's data used in our...

Request a copy of your data

Under the General Data Protection Regulation (GDPR), you have the right to request a copy of your data. Your data request may take up to 30 ...

Your Right to Opt-out

You can opt out of the sale of personal information. To proceed, open the Settings section in the game, access Support, find the category re...

How to start a new game account on a device?

There is already a Gardenscapes game on your device, but you want to make a new account? Or do you wish to transfer your existing game to a ...