Main recommendations
- Check your internet connection. A stable connection is required to make a purchase. It’s best to use Wi-Fi or at least a stable 3G/4G/5G network.
- Try again later. Sometimes the app store is overloaded and temporarily doesn’t process requests. Wait a few minutes and try again.
- Restart your device. This can help if the issue is related to the store app.
- Check your payment details. There may be an error with your card or payment method. Try deleting and re-entering your details.
- Make sure your payment method is supported. You can check the available options on the Apple, Google, Samsung, Huawei, or Windows support websites.
If you still can’t complete your purchase, we recommend contacting your app store’s support service.