If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you normally use on your device. That's where all app-related financial transactions are processed.

• Cancel a purchase from the App Store

⚠️ If the application store has referred you to Playrix, please contact our Player Support and attach the following:
1. Screenshots of the transaction receipts.
2. Screenshots of your message history with your store's customer support service.
3. A detailed description of the problem.

We'll help you resolve the issue!