We’re sorry you’re having issue! First, restart your device and reinstall the game 📱

Here’s some common causes:
- Your device doesn't meet system requirements 😔
- Your device time and date settings are incorrect; entering the right settings should fix the problem ⏰
- If you modify your game with third-party software or purchase third-party game resources you might be excluded from competitions. We constantly maintain fair play and investigate all cases of cheating. We retain the right to restrict players from participating in competitions, and blocking their game in serious cases 👮‍♀️👮🏼‍♂️

If this didn’t help, or you think your game was mistakenly flagged, please contact our Support Team and we’ll be happy to assist you  💫