We understand that a missing in-game purchase can be worrying. We would like to assure you that in most cases, it’s only a temporary delay and can be quickly resolved.
All purchases in our game are processed by the app store from which the game was installed. Normally, purchases are completed immediately, but delays may occur depending on the store’s processing times and the stability of your internet connection. We recommend making purchases using a stable internet connection.
If your purchase didn’t appear in the game
- Check your internet connection and restart the game.
- If the purchase still hasn’t been restored, please contact our support team.
You can check your purchase history on the app store’s website. Learn more in the article Where can I find my purchase history?
If the purchase cost more than expected
- The final price is always displayed on the screen before payment and confirmed in the receipt from the app store.
- In some regions, taxes may be included in the total amount — this depends on the country listed in your store profile.
- (iOS) Sometimes multiple purchases are combined into a single transaction. The receipt may also arrive with a delay, which can make it seem like all purchases were made on the same day. You can read more about this in this article.
If your issue cannot be resolved through the app store, or if you would like additional assistance, please contact our support team.
To contact us, select “No” at the bottom of the article, then select “Chat with us” and send us a message.