Under the General Data Protection Regulation (GDPR), you maintain the right to have all of your personal or your children's data used in our application and our partners' services deleted. Please keep in mind that should you decide to delete this data, the associated user account will be deleted and will not be restorable. However, it will be possible to start the game over from Level 1.
Additionally, you have the right to request a copy of your data. Your data request may take up to 30 days to process. You can request your data by contacting our support team. To proceed, open the Settings section in the game, access Support, find the category related to progress or data, and select the relevant topic ("Request a copy of your personal data").
U.S. residents also have the right to opt out of the sale of personal information. Please keep in mind that opting out does not mean that you will stop seeing all ads. You may opt-in at any time by contacting our support team.
Here’s how to delete your data:
iOS/Android:
- Go to the Help and Support section in Settings.
- Tap on the white button in the top right corner.
- Write your request to opt-out of the sale of personal information or to have your personal data or data received from third parties/platforms completely deleted, then click on the ▶️ button.
- You may be offered to read several articles. If this happens, please select No, it didn't do the trick.
- Choose the Progress related issues category.
- Choose the I'd like to delete progress or personal data category.
- In the pop-up window, write your request for the complete deletion of your personal data and answer the questions about your game to verify your identity. One of our agents will contact you to confirm the complete data deletion.
iOS/macOS:
- Go to the in-game Settings.
- Tap i button.
- Tap Delete Account button in the pop-up window.
- Tap Delete Account button again in the new pop-up window, reading all the information carefully.
- Confirm the deletion and tap Delete button again in another pop-up window.
- Type OK and tap OK button in the new pop-up window.
The account deletion may be canceled within 15 days. To cancel the deletion, open the game and tap the Cancel Deletion button. Kindly note that after 15 days, we cannot reverse the deletion, and your game cannot be restored. Please also consider that within 15 days during the deletion period, you cannot restart the game from the beginning.
macOS:
- Open the in-game Settings and tap Help and Support.
- Wait for the chat icon in the lower right corner to appear and open it.
- Write your request to opt-out of the sale of personal information or to have your personal data or data received from third parties/platforms completely deleted, then click on the ▶️ button.
- You may be offered to read several articles. If this happens, please select No, it didn't do the trick.
- Choose the Progress related issues category.
- Choose the I'd like to delete progress or personal data category.
- In the pop-up window, write your request for the complete deletion of your personal data and answer the questions about your game to verify your identity. One of our agents will contact you to confirm the complete data deletion.
Facebook:
- Open the game on Facebook in one of the recommended browsers (Google Chrome or Firefox).
- Click the Support Team button above the game window.
- Enter your name and email, then write your request to opt-out of the sale of personal information or to have your personal data or data received from third parties/platforms completely deleted, and submit it.
- One of our agents will contact you to confirm the complete data deletion.
Windows
- Go to the in-game Settings and tap Help and Support.
- Enter your name and email, then write your request to opt-out of the sale of personal information or to have your personal data or data received from third parties/platforms completely deleted, and submit it.
- One of our agents will contact you to confirm the complete data deletion.
Read more about the deletion of data in our Privacy Policy on our website.