My purchase didn't show up in the game
Updates and hot topics
Starting the game over
Game progress
Transferring game progress to a new device
How can I contact support?
(Android) Game Blocked
Troubleshooting
Player ID
When are updates released?
How often are new levels released?
How do I update the game?
More
Why do I have to play match-3 levels?
Can I replay levels?
Tips for hard levels
Power-ups
What are chargeable power-ups?
What’s a booster? What are they for?
Gnomes
Boxes
Lemonade
How do I unlock new areas in the garden?
How do I switch between garden areas?
How do I personalize an area in the garden?
How do the competitions work?
How are the competition winners chosen?
I can't participate in competitions
What are in-game events?
Magic Hats
Treasure Hound
What are teams?
Joining or creating a team
Switching teams
Inviting friends to the game
Friends disappeared from my list
Sending, requesting and receiving lives
In-game coins
I can’t make purchases
Saving game progress
Lost my game progress
Lost decorations, boosters, or coins
Known Issues
Why does my device need to run on iOS 12 or a later iOS?
How to clear cache? (Android)
Our policy
Our official communities
What is cheating?
When will my ideas and suggestions appear in the game?
Feedback and suggestions
Privacy Policy
Delete or request a copy of your data
How to unlink your gaming account from Facebook
No reply from Support
What to do after contacting support?
Playrix game policies and age limits
My child accidentally made an in-app purchase
I'm a parent, how can I contact you?
