Troubleshooting
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System requirements
➡️ The minimum system requirements for Fishdom are listed below: – 1 GB RAM.– iOS 11.0, Android OS 4.4 and later. For Samsung Store: Android...
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I'm having a technical issue
We're very sorry if the game is not working as you expected. If you're having problems, first check the Known issues section. If your proble...
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My game crashes or freezes
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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The game is very slow
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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I can't connect my game to Facebook
Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...
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My device heats up
A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal. Howe...
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Sound effects are gone
Check the game settings to make sure sounds and music are turned on.If all the settings are fine and the sound is still off, try restarting ...
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How do I disable notifications?
You can turn off game notifications in your device settings:1. Open Settings -> Applications.2. Find Fishdom in the list of installed app...
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Exiting the game on Android
If your device has on-screen buttons:1. Swipe down while you're in aquarium mode.2. You'll see a sidebar on the right with function buttons....
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The game freezes when it's updating
If the game freezes while downloading resources, or if you see an error that reads "The resources required to continue the game could not be...
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Can I use Emulators?
Running the game's mobile version on your PC using third-party software (emulators) can slow it down and cause other technical problems. Unf...
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How do I reinstall/restart the game? (Android)
Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...
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How do I force quit the application? (Android)
If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...
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Device not compatible (Android)
Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...
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How to clear cache? (Android)
Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...
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How do I take a screenshot (Android)?
Press the Power and Volume Down buttons at the same time.Hold them for a couple seconds and let go.Open your Photo Gallery, which is where s...
Sections
- Updates and hot topics
- Match-3 levels
- Boosters and power-ups
- Match-3 elements
- Aquarium, Beauty, and Stars
- Fish
- Competitions and leagues
- Teams
- In-game events
- Interaction with friends
- Lives
- In-app purchases
- Diamonds, coins, and vouchers
- Game progress
- Loss of in-game items
- Troubleshooting
- Fishy Bank
- Safe and fair play
- Parental Guide
- Your ideas and suggestions
- Privacy Policy
- How can I contact support?