Troubleshooting
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System requirements
➡️ The minimum system requirements for Fishdom are listed below: – 1 GB RAM.– iOS 12.0, Android OS 5.0 and later. For Samsung Store: Android...
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System requirements (MacOS)
The minimum system requirements for Fishdom are listed below. Please bear in mind that they may change in the future if program modification...
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I'm having a technical issue
We're very sorry if the game is not working as you expected. If you're having problems, first check the Known issues section. If your proble...
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I'm having a technical issue
We're very sorry if the game is not working as you expected. If you're having problems, first check the Known issues section. If your proble...
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I'm having a technical issue
We're very sorry if the game is not working as you expected. If you're having problems, first check the Known issues section. If your proble...
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My game crashes or freezes
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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My game crashes or freezes
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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My game crashes or freezes
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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The game is very slow
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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The game is very slow
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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The game is very slow
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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I can't connect my game to Facebook
Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...
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I can't connect my game to Facebook
Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...
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I can't connect my game to Facebook
Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...
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I can't connect my game to Facebook
Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...
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The game is very slow
Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...
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My device heats up
A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal. Howe...
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Sound effects are gone
Check the game settings to make sure sounds and music are turned on.If all the settings are fine and the sound is still off, try restarting ...
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How do I disable notifications?
You can turn off game notifications in your device settings:1. Open Settings.2. Find Fishdom in the application list and select it.3. Go to ...
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How do I disable notifications?
You can turn off game notifications in your device settings:1. Open Settings -> Applications.2. Find Fishdom in the list of installed app...
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How do I disable notifications?
You can turn off game notifications completely in your device settings.For iOS devices:1. Open Settings.2. Find Fishdom in the application l...
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How do I disable notifications?
You can turn off game notifications completely in your device settings:1. Open System Preferences and go to Notifications.2. Find Fishd...
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Exiting the game on Android
If your device has on-screen buttons:1. Swipe down while you're in aquarium mode.2. You'll see a sidebar on the right with function buttons....
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How do I quit the game on my macOS device?
Open the game settings while in aquarium mode by clicking the gear button or pressing **Escape (esc).In the window that opens, click the Exi...
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How do I take a screenshot?
Take a screenshot of your whole screen:1. Press Command (⌘)-Shift-3.2. Find the screenshot as a .png file on your desktop.Take a screenshot ...
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The game freezes when it's updating
If the game freezes while downloading resources, or if you see an error that reads "The resources required to continue the game could not be...
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Can I use Emulators?
Running the game's mobile version on your PC using third-party software (emulators) can slow it down and cause other technical problems. Unf...
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Why does my device need to run on iOS 12 or a later iOS?
Unfortunately, we no longer support devices that run on iOS 11 and earlier iOS.If your Apple device runs on iOS 11 or an earlier iOS, please...
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How do I reinstall/restart the game? (Android)
Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...
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How do I reinstall/restart the game? (iOS)
Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply exit the application an...
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How do I force quit the application? (Android)
If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...
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How do I force quit the application? (iOS)
If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...
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Device not compatible (Android)
Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...
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System requirements for Windows
The minimum system requirements for Fishdom are listed below. Please bear in mind that they may change in the future if program modification...
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Exit Game (Windows)
To close the app using a PC, all you need is to move the cursor to the upper right corner of the screen and click the X icon that appears th...
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How to clear cache? (Android)
Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...
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How do I take a screenshot?
🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...
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How do I take a screenshot (Android)?
Press the Power and Volume Down buttons at the same time.Hold them for a couple seconds and let go.Open your Photo Gallery, which is where s...
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How do I take a screenshot(iOS)?
➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let go.3. Open your Came...
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There’s a graphic issue in the game
If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...
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The game freezes when it's updating
If the game freezes while downloading resources, or if you see an error that reads "The resources required to continue the game could not be...
Sections
- Updates and hot topics
- Match-3 levels
- Boosters and power-ups
- Match-3 elements
- Aquarium, Beauty, and Stars
- Fish
- Competitions and leagues
- Teams
- In-game events
- Interaction with friends
- Lives
- In-app purchases
- Diamonds, coins, and vouchers
- Game progress
- Loss of in-game items
- Troubleshooting
- Fishy Bank
- Safe and fair play
- Parental Guide
- Your ideas and suggestions
- Privacy Policy
- How can I contact support?