Known issues

Things not going swimmingly? Here is where you can find support for our known issues 🐟Our team is doing their best to promptly fix technica...

I'm having a technical issue

We're sorry to hear you're having trouble with the game! Follow the steps below to fix common issues and get back to playing.Step 1: Check K...

Game Updates

Updates don’t always happen on the same dates, but we usually release them every 1–1.5 months.Go to the application store for your device to...

Game Updates

Updates don’t always happen on the same dates, though we usually release them every 1–1.5 months.Go to the App Store to check for Fishdom up...

How can I contact support?

On this page, we have put together a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? ...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

How do I reinstall/restart the game? (Android)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...

Why don’t I have an event that another player has?

We do our best to ensure that the same events are available to all the players. However, sometimes they may not show on your device because ...

My game crashes or freezes

Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...

No reply from Support

You contacted our Customer Support but didn't receive a reply? Don't worry, it's likely our team hasn't reached your request yet - just wait...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...

The game freezes when it's updating

If the game freezes while downloading resources, or if you see an error that reads "The resources required to continue the game could not be...

How do I reinstall/restart the game? (iOS)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply exit the application an...

System requirements (MacOS)

The minimum system requirements for Fishdom are listed below. Please bear in mind that they may change in the future if program modification...

System requirements

➡️ The minimum system requirements for Fishdom are listed below: – 1 GB RAM.– iOS 12.0, Android OS 5.0 and later. For Samsung Store: Android...

Bugs in match-3 levels

If you think that something in a level is not working correctly, please follow these steps:1. Restart your device and re-enter the game 🚪2...

How do I fully close the game?

To fully close the game, please follow these instructions: AndroidGo to Settings > AppsGo to the Downloaded tab, pick the game you want t...

Exiting the game on Android

If your device has on-screen buttons:1. Swipe down while you're in aquarium mode.2. You'll see a sidebar on the right with function buttons....

The game is very slow

Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...

Device not compatible (Android)

Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...

Can I use Emulators?

Running the game's mobile version on your PC using third-party software (emulators) can slow it down and cause other technical problems. Unf...

My device heats up

A lot of devices (especially high performance ones) do heat up when running resource-intensive games or apps. That's absolutely normal. Howe...

How do I disable notifications?

You can turn off game notifications completely in your device settings.For iOS devices:1. Open Settings.2. Find Fishdom in the application l...

Sound effects are gone

Check the game settings to make sure sounds and music are turned on.If all the settings are fine and the sound is still off, try restarting ...