Editing the payment method

You can edit your payment method in your account settings.For the App Store:1. Open device settings -> iTunes & App Store.2. Cli...

Where can I find my purchase history?

To see your purchase history, please click on the link below and follow the instructions:Purchase history in the App Store

How do I turn off in-app purchases?

All purchases in the game are processed by your app store. If you're concerned about accidental in-app purchases, you can turn them off on y...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

Refunds for accidental purchases

All purchases are processed by the store where you downloaded the game from, so please contact the store's customer support to request a ref...

Why was I charged extra for an in-app purchase?

Sometimes multiple purchases are combined into a single transaction in the receipt, and charges may also appear in your bank statement a few...

Where do in-app purchases get processed?

Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norma...

Managing in-app purchases

While all our games are free to download, they do contain in-app purchases. You can play entirely for free, but making purchases can help yo...

How do I pay for in-app purchases?

Purchases are processed by your app store, so you should use a payment method supported by that store.For the App Store:1. Credit and debit ...

How can I cancel a purchase and get a refund?

All purchases are processed by the store you downloaded the game from. To claim a refund, you'll need to contact the customer support servic...

I’m having issues with purchases

If you haven’t received or can’t make a purchase, these steps can quickly help you resolve the issue in most cases:Check your connection. A ...

I haven’t received my full purchase

If it looks like something is missing from your purchase, please try these steps:Restart the game – it’s a quick step that often solves the ...

Coins and Diamonds

There are two main types of currency in the game: coins and diamonds. Both are valuable, but they work in different ways.💎 Diamonds are use...

Fishy Bank

The Fishy Bank is a special offer that gives you the opportunity to buy diamonds at a great price.💎 When you beat match-3 levels, extra dia...