Paying for purchases

Purchases are processed by your app store, so you should use a payment method supported by that store.For the App Store:1. Credit and debit ...

Editing the payment method

You can edit your payment method in your account settings.For the App Store:1. Open device settings -> iTunes & App Store.2. Tap...

Where can I find my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...

Accidental purchases

Fishdom is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, just adjust ...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store (iTunes, Google Play, Amazon, Windows, and Facebook). If you're concerned about ac...

Canceling a purchase

All purchases are processed by the store you downloaded the game from. To claim a refund, you'll need to contact the customer support servic...

Managing in-app purchases

While all our games are free to download, they do contain in-app purchases. You can play entirely for free, but making purchases can help yo...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

Refunds for accidental purchases

All purchases are processed by the store where you downloaded the game from, so please contact the store's customer support to request a ref...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

Where do in-app purchases get processed?

Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norm...

I got charged for a purchase I canceled (Google Play)

If your purchase is marked as Canceled, that means it hasn't been processed. Don't worry, you'll get your money back soon.When it comes to a...

I’m having issues with purchases

If you haven’t received or can’t make a purchase, these steps can quickly help you resolve the issue in most cases:Check your connection. A ...

I haven’t received my full purchase

If it looks like something is missing from your purchase, please try these steps:Restart the game – it’s a quick step that often solves the ...

How do I get more diamonds?

Diamonds sparkle and shine, and catch everyone's eyes!Diamonds are a unique type of in-game currency that gives you the ability to buy in-ga...

How do I get more coins?

Coins are a form of in-game currency that can be used to purchase fish and decorations to add to your aquariums and make them even more spec...

Exchanging coins and diamonds

Can coins be traded in for diamonds, or vice-versa? 💍Coins cannot be bought nor can they be exchanged with diamonds. They are a special kin...

I lost diamonds or coins

If you feel that any of your coins/diamonds have gone missing, here's what you should do:Ensure that you are connected to the internet and k...

How do I open the Fishy Bank?

💎 The Fishy Bank can be accessed once 30 diamonds have been accumulated within it. 💎 Once it has been purchased, the bank once again start...

How does the Fishy Bank work?

The Fishy Bank is an in-game offer that allows you to gain access to additional diamonds for excellent value. 💎 To take advantage of this o...