I didn't get my purchase

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If the connection was ...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norm...

Paying for purchases

Purchases are processed by your app store, so you should use a payment method supported by that store.For the App Store:1. Credit and debit ...

Editing the payment method

You can edit your payment method in your account settings.For the App Store:1. Open device settings -> iTunes & App Store.2. Tap...

I can't make purchases

If you have made purchases in the game or other applications before, consider the following:Your internet connection. It has to be stable in...

Beating levels without making purchases

Fishdom is absolutely free to play for everyone. All levels are beatable without spending real money. You can get some in-game items using i...

Accidental purchases

Fishdom is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, just adjust ...

Parental control for in-app purchases

You may have to ask for approval of your purchases if you’re under 18 and your device is associated with Family Sharing.If you see a system ...

I got charged for a purchase I canceled (Google Play)

If your purchase is marked as Canceled, that means it hasn't been processed. Don't worry, you'll get your money back soon :)When it comes to...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

Where can I find my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...

Where do in-app purchases get processed?

Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store (iTunes, Google Play, Amazon, Windows, and Facebook). If you're concerned about ac...

Google Play Points

Google Points is a rewards program introduced by Google Play.To sign up, please check this link.How do I earn points?You earn points when yo...

Canceling a purchase

All purchases are processed by the store you downloaded the game from. To claim a refund, you'll need to contact the customer support servic...