We're sorry to hear you're having trouble with the game! Follow the steps below to fix common issues and get back to playing.

Step 1: Check Known Issues

Before troubleshooting, please check our Known Issues page.
If your issue is listed, we’re already aware of it and working on a solution. There’s no need to report it again—we’ll update the page as soon as there’s progress.

Step 2: Try These Troubleshooting Steps

If your issue isn’t listed, try the following:

• Restart your device and open the game.
• Update the game to the latest version.
  See: How to update Fishdom.
• Update your device’s operating system.
• Reinstall the game from your app store.
  Your progress won’t be lost if your device is connected to the internet.
• Check if your device meets our minimum system requirements.

Step 3: Contact Customer Support

If none of the above helps, contact our support team. To help us assist you faster, please include as much of the following information as possible:

• A detailed description of the issue.
• What actions you were taking in the game when it happened.
• When it started. For example, did it begin after a game update or reinstall?
• Screenshots or screen recordings of the problem (if possible).

This information will help us understand the issue more clearly and find the solution faster.