Under the General Data Protection Regulation (GDPR), you maintain the right to have all of your personal or your children's data used in our application and our partners' services (purchase payments, in-app ad views, etc.) deleted. Please keep in mind that should you decide to delete this data, the associated user account will be deleted and will not be restorable. However, it will be possible to start the game over from Level 1.

Additionally, you have the right to request a copy of your data. Your data request may take up to 30 days to process. You can request your data by contacting our support team. To proceed, open the Settings section in the game, access Support, find the category related to progress or data, and select the relevant topic ("Request a copy of your personal data").

Under the California Consumer Privacy Act, California residents have the right to opt-out of the sale of personal information. Please keep in mind that opting out does not mean that you will stop seeing all ads. You may opt-in at any time by contacting our support team.

You can also delete the data received from third parties/platforms. In this case, you or your child will lose the opportunity to use functions provided by third parties/platforms, but the user account will not be deleted.

Here’s how to delete your data:

Android:

  1. Go to the in-game Settings and tap Help and Support.
  2. Go to any article in any section.
  3. Tap the No button in the lower-right corner, then tap Contact Us.
  4. In the pop-up window, write your request to opt out of the sale of personal information or to have your personal data or data received from third parties/platforms completely deleted, and submit it.
  5. You may be offered to read several articles. If this happens, then you need to select I still have questions.
  6. Select Other, then Deletion of personal data category.
  7. Confirm your request again and answer a few questions about your game to confirm your identity. After that, a support agent will contact you to check your answers and finally confirm the deletion of the data.

iOS/macOS:

  1. Go to the in-game Settings.
  2. Tap i button.
  3. Tap Delete Account button in the pop-up window.
  4. Tap Continue button in the first pop-up window.
  5. Confirm the deletion and tap Delete button again in the second pop-up window.

The account deletion may be canceled within 15 days. To cancel the deletion, open the game and tap the Cancel button. Kindly note that after 15 days, we cannot reverse the deletion, and your game cannot be restored. Please also consider that within 15 days during the deletion period, you cannot restart the game from the beginning.

Windows

  1. Go to the in-game Settings and tap Help and Support.
  2. Enter your name and email, then write your request to opt out of the sale of personal information or to have your personal data or data received from third parties/platforms completely deleted, and submit it.
  3. Then one of our agents will contact you to confirm the complete deletion of all data.

You can learn more about our Privacy Policy on the official Playrix website.