If your purchase is marked as Canceled, that means it hasn't been processed. Don't worry, you'll get your money back soon.

When it comes to a canceled purchase, money doesn't get withdrawn from your account, it's just put on hold temporarily. It might take a few days before the hold expires.

The problem might have been caused by discrepancies in your payment card details. Please follow these steps to try to solve this problem:

• Contact your bank to confirm your card details.
• Go to payments.google.com and log into your account.
• Choose your payment method in the Payment methods section and enjoy your game.

Please contact Google Play support if you have any questions.

If your issue can't be resolved through the app store or you need additional help, please contact our support team. We’ll reply within 3 business days (or sooner for urgent requests).

To get in touch with us, tap “No” at the bottom of the article, then select “Chat with us” and send us a message.