All purchases in Fishdom are processed securely by the store you downloaded the game from. Playrix never makes unauthorized transactions or stores your payment details.

First, please check your purchase history:
App Store
Google Play
Amazon Appstore
Microsoft Store
Huawei App Gallery
Samsung Galaxy Store
One Store

If you still need help with your purchase, please contact Player Support from the game settings and include the number of purchased items and a copy or screenshot of your receipt or purchase history. We can’t accept bank statements or SMS notifications.

📌 We can only review your request once you provide all the details and proof of purchase.

If your purchase didn’t arrive in full or seems to be missing something, try the following:
1. Restart the game, this often helps items appear correctly.
2. Check what was included in the offer, contents can vary, even if the name looks the same.
3. Review your inventory, boosters, energy, or other items may already be added automatically.

If something still seems wrong, contact us directly from the game and describe exactly what’s missing.

Please note:
Fishdom regularly features limited-time promotions and personalized offers. They may differ between players depending on your progress, activity, or location. Each offer has its own timer, which starts when it appears, and once it expires, it can’t be reactivated.

Keep your game updated so you don’t miss new offers and events!