All in-game purchases are processed by the app store from which the game was downloaded. To request a refund, please first contact the support service of that store:

To speed up the process, prepare your purchase details: order number, date, time, and receipt.

If your issue can't be resolved through the app store or you need additional help, please contact our support team. We’ll reply within 3 business days (or sooner for urgent requests).

To get in touch with us, tap “No” at the bottom of the article, then select “Chat with us” and send us a message.