We are sorry to hear that you are experiencing issues with the game. Please try the following recommendations to resolve them:

1. Restart your device and re-enter the game

2. Uninstall the game from your device and download it again from the app store
📍Your game progress will be saved if your device is connected to the internet.

3. Make sure your game is updated to the latest version
Check for updates in the app store and install them, if available.

4. Make sure your device's software is updated to the latest version
Install all available updates to improve overall device performance.

5. Check if your device meets the minimum system requirements of the game
If not, it may be the cause of issues with the game's performance.

➡️ If the problem persists after trying these steps, contact the game's support. Please provide the following information in your inquiry so that we can better understand the reason for the issue:

– Please provide a detailed description of the specific issue you are facing and what happens in the game. Mention any errors, messages, or incorrect actions you have noticed.

– Specify which specific actions trigger the problem. This will help us replicate the scenario and identify its source.

– When was the first time you noticed the problem? For example, after a game update, reinstalling the game, etc.

We will try to resolve your issue as soon as possible.