➡️ If you've made purchases in the game or other applications before:

1. Your internet connection
It has to be stable to be able to make purchases, so we recommend using Wi-Fi or at least a 3G/4G connection while making purchases.

2. Temporary problems with the app store
All in-game purchases are processed by the store from which the game was downloaded. There is a chance that the store is overloaded and unable to process your request. In that case, just wait several minutes and try again.

3. Problems with the store app
These are usually solved by restarting your device.

➡️ If you've never made purchases in the game or other applications:

1. Incorrect payment information
If you made a mistake while entering your payment information, cancel the payment and start over.

2. Unsupported payment method
It may be that the payment method you want to use is not supported by the app store. The list of supported payment methods can be found in the respective sections of the app store support websites.

If you are unable to make a purchase following the above recommendations, please contact the support service of your app store.