Lost my game progress
Game progress
How to contact the game support?
How can I contact support?
The game crashes or freezes
Troubleshooting
Transferring game progress to a new device
Coin Jar
Match-3 Elements
Victory Cup
In-game events
When are updates released?
How do I update the game?
Why do I need to update the game?
More
How do I play Austin's Odyssey?
How do I unlock new locations?
How do I move between different locations?
What are in-game events?
Ruby Run
Lucky Hat
What are Teams?
How can I join or create a team?
How can I join a different team?
What is Profile?
What are the gameplay Stats?
Is it possible to change my in-game name?
Power-ups and how to use them
What power-up combinations are available in the game?
Unlimited bonus
Crate
Sand
Bat
How do I play match-3 levels?
Can I replay levels?
My level started over after answering a phone call
How can I cancel a purchase and get a refund?
My purchase didn't show up in the game
How do I edit my payment method?
How to start the game from the beginning?
One account on multiple devices
The game is very slow
I’m having a technical issue. What should I do?
Deletion of Personal Data
Privacy Policy
How to unlink your gaming account from Facebook
Game policy and age limits
Refund for accidental purchase
I'm a parent, how can I contact you?
