I’m having issues with the game. How do I fix them?

We're very sorry if the game is not working as you expected. If you're having problems first check the Known Issues section. It's quite poss...

My game crashes or freezes

Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...

My game is slow

Restart your device and reenter the game.Make sure your game is updated to the latest version. You can find more information about how to ch...

I can't connect my game to Facebook

Make sure you have a stable internet connection.Check to see if your username and password are correct.If you have the Facebook app installe...

System requirements

The minimum system requirements for the game are listed below. Please bear in mind that you might need more RAM and free space if you play o...

Can I run the Township mobile version on a computer?

You can play Township on your computer using the desktop versions available for Windows and macOS. Follow the link to download the official ...

The game no longer has sound effects

If the game is having problems playing sound, please try the following:Check the game's settings to see if music and sound effects are on.Re...

My device heats up when I play

A lot of devices (especially high performance ones) do heat up when running power-consuming apps. That's absolutely normal. However, if the ...

How do I take a screenshot?

🔸 For iOS devices:➡️ iPhone 8 or earlier :1. Press the Power and Home buttons at the same time.2. Hold them for a couple seconds and let g...

Why does my connection keep dropping?

Please note that this problem is common when you don't have a stable internet connection. If you encounter this issue, please try the follow...

How do I disable notifications?

If you want to turn off the game notifications on your device, please follow these steps:1. Open Settings -> Additional settings.2. Scrol...

Can I use Emulators?

An emulator is a third-party application that allows you to run a mobile version of the game on a PC. Please note that using emulators can s...

Why does my device need to run on iOS 12 or a later iOS?

Unfortunately, we no longer support devices that run on iOS 11 and earlier iOS.If your Apple device runs on iOS 11 or an earlier iOS, please...

How do I reinstall/restart the game? (Android)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply force quit the applicat...

How do I reinstall/restart the game? (iOS)

Reinstalling or restarting a game can often solve most of the problems you may encounter :)To restart a game, simply exit the application an...

How do I force quit the application? (Android)

If your game freezes, you can force quit the application by following these steps:Go to Settings > AppsGo to the Downloaded tab, pick the...

How do I force quit the application? (iOS)

If your game freezes, you can force quit the application by following these steps:For iPhone X and later models, as well as iPads running on...

Device not compatible (Android)

Sometimes you may see a "device not compatible" alert when you try to download an update of one of our games from Google Play. Don't worry, ...

How to clear cache? (Android)

Clearing game cache in most cases may help to solve the issues you’re experiencing. Please follow these steps to clear the app cache:Open yo...

There’s a graphic issue in the game

If you’re having a graphic issue in the game, try some of these steps:1. Restart your device 🔄2. Delete the game and reinstall it. Don't wo...

I’m having a technical issue. What should I do?

We're so sorry that the game is not working as you expected 😔 If you're having problems, try some of these steps:1. Check the Known Issues ...