Progress transfer

You can transfer your game progress to a new device by connecting the game to the same account (Facebook, Google, or Apple ID/iCloud) that y...

Town disappeared

If you previously connected the game to one of the supported accounts (such as Google, Facebook, or Apple ID — see the article How do I save...

Can I have the same town on several devices?

Yes, you can, but only if your game is connected to Facebook or iCloud/Apple ID (only for iOS devices). There are also some other requiremen...

How do I save my game progress?

Your game progress is saved automatically if your device is connected to the internet. It won't be lost even if you reinstall the game.You c...

I'm missing coins/T-cash

If you're missing coins or Township Cash, here's what you should do:1. Make sure you're connected to the internet and remember the number of...

I'm missing a building (decoration, field)

First make sure to double-check, as chances are that the missing objects are just hard to spot. Here's what you can do:1. Hide buildings in ...

Saving your game progress using your Apple ID

If you're playing on iOS or macOS, you can now save your game progress not only via Facebook, but also using your Apple ID. This feature is ...

Can I have several towns on a single device?

We do not recommend downloading more than one town to a device. Every town has a unique ID associated with the device on which the game was ...

I can't restore my town myself

If you're unable to restore your town on your own, please contact our Support Team. They’ll be able to assist you in recovering your progres...

Can I reset my game progress?

We don’t want our players to lose their in-game progress. That’s why we automatically restore it when the game is deleted and reinstalled. S...