I didn't receive my purchase

Start by checking your internet connection, as it has to be stable for newly purchased items to be added to the game. If it was lost during ...

I can’t make purchases. What's wrong?

If you've made purchases in the game or other applications before:1. Your internet connection. It has to be stable in order to make purchase...

How can I cancel a purchase and get a refund?

All purchases are processed by the store you downloaded the game from. To claim a refund, you'll need to contact the customer support servic...

Parental control for in-app purchases

You may have to ask for approval of your purchases if you’re under 18 and your device is associated with Family Sharing.If you see a system ...

How do I pay for in-app purchases?

Purchases are processed by your app store, so you should use a payment method supported by that store.For the App Store:1. Credit and debit ...

How do I edit my payment method?

You can edit your payment method in your account settings.For the App Store:1. Open device settings -> iTunes & App Store.2. Tap your...

Google Play Points

Google Points is a rewards program introduced by Google Play.To sign up, please check this link.How do I earn points?You earn points when yo...

I got charged for a purchase I canceled (Google Play)

If your purchase is marked as Canceled, that means it hasn't been processed. Don't worry, you'll get your money back soon :)When it comes to...

I found a purchase I didn't make

Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the g...

I've noticed a purchase from a game that's not installed on my device

If you have been charged for an in-app purchase in a game that you don't have installed, please contact the application store that you norma...

Where can I find my purchase history?

To see your purchase history, please click on one of the links below and follow the instructions:Purchase history in the App StorePurchase h...

Where do in-app purchases get processed?

Playrix doesn't have access to your financial data and cannot process in-app purchases.When you're making a purchase in one of our games, th...

How do I turn off in-app purchases?

All purchases in the game are processed by your app store (iTunes, Google Play, Amazon, Windows, and Facebook). If you're concerned about ac...

How do I switch my Google account to make in-app purchases?

Please follow these steps to change your Google account for in-app purchases: Add the account you need to your device (Settings -> Google...

Buying in-game resources through third-party websites

We strongly recommend that you don't buy any in-game resources (coins, boosters, etc.) through third-party websites. These offers are likely...

Why don’t I have a special offer but my friend does?

If you don't have a special offer but someone else does, don't worry! Promotions are distributed on a random and automatic basis, and they d...

Why was I charged extra for an in-app purchase?

You can see the final price on the screen before you confirm the payment, as well as on the receipt from the application store. In some regi...

How do I avoid accidental in-app purchases?

Township is free to play, though certain in-game elements can be purchased for real money. To avoid accidental in-app purchases, simply adju...