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How soon should I expect a reply?
Based on the complexity of your request and our current workload, replies can take several hours up to a few days. On weekends and holidays, this may take a little longer. We appreciate your patience and understanding! 🤗

Can I get a reply faster by opening more conversations?
No, please don’t open multiple requests as this may cause delays 📨 Feel free to add extra details by replying to your original request. We’ll be in touch as soon as possible 💚

I got a reply from a bot instead of a human
Some of our friendly bots gather details from your request to help our agents assist you more efficiently! 🤖 If we're unable to help, our bots may close your request without passing it onto an agent (ex. your device doesn’t meet System Requirements).

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- Choose the appropriate category while making your initial request for a faster response.