- Restart your device and reenter the game.
- Make sure your game is updated to the latest version. You can find more information about how to check for updates and update your game in the relevant article.
- Make sure your device software is updated to the latest version.
- Delete the game from your device and redownload it from the application store. Don't worry: your game progress won't be lost as long as your device is connected to the internet.
- Make sure your device meets the minimum system requirements.
If the problem persists, please contact our customer support. Provide the following information, if possible:
- Does the game work slowly from the moment you launch it, or does the problem occur after certain actions (opening the helicopter pad window, detonating dynamite in the mine, etc.)?
- How long does it freeze for, and what do you do to make it unfreeze?
- When did the problem first occur (after updating the game, reinstalling it, etc.)?