If you previously connected the game to one of the supported accounts (such as Google, Facebook, or Apple ID — see the article How do I save my game progress? for more details), you can restore your progress on your own.

1.What to do if the game restarted and didn’t prompt to load progress:

Complete the initial tutorial

– This unlocks the settings button and the account login option.

2.Log in using the same account the game was linked to previously:

– Google account — for Android
– Apple ID / iCloud — for iOS
– Facebook — if used on the old device

3.Load your progress

– After logging in, a prompt will appear asking to restore the progress associated with your account. Select your town and enter CONFIRM to confirm.

Useful information to keep about your town:

– The exact name and level of your city, including capitalization, spaces, and punctuation. Example: “Los-Angeles” and “los angeles” are considered different names.
– The name of your team.
– Friend invitation code.

Please note that access to Facebook services may be restricted in some countries or regions. In such cases, we comply with local regulations.