Playrix applications never make unauthorized purchases. All purchases are processed by the application store from which you downloaded the game.

If you have reason to believe that someone has made a purchase without your knowledge, please check your purchase history:

Purchase history in the App Store
Purchase history in Google Play
Purchase history in Amazon Appstore
Purchase history in Microsoft Store
Purchase history in Huawei App Gallery
Purchase history in Samsung Galaxy Store
Purchase history in One Store

If you're certain the unauthorized purchase was made in one of our games, please contact our Player Support directly from the game settings. Please make sure to provide all the necessary details, including:

  • The exact number of purchased items.
  • A copy of your receipt or a screenshot of your purchase history in the application store. Receipts are emailed to the account you used when making the purchase. Please note that we do not accept bank statements or SMS alerts about money withdrawals.

📌 Please note that we won't be able to review your request until you provide a detailed description of the situation and include screenshots of the receipts or purchase history.