On this page, we've compiled a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't worry. We've got your back 😉

⚙️ If your game doesn’t load, you can easily contact us via the online chat. The blue chat icon can be found in the lower right part of the screen.

📌 To contact us through the game on an iOS or Android device, please do the following:
1. Go to the Help and Support section in Settings.
2. Choose any article from any topic.
3. If you didn't find the information you needed, tap "No" to answer the question, "Was this helpful?" at the bottom of the screen, then tap "Contact Us" to start a conversation.
4. Provide as much information about the issue as possible, tap "Submit," and pick the appropriate type of problem.

📌 To contact us through the game on a macOS device, please do the following:
1. Go to the Help and Support section in Settings.
2. Choose any article from any topic.
3. If you didn't find the information you needed, tap the envelope icon in the lower right corner of the screen.
4. Provide as much information about the issue as possible, tap "Submit," and pick the appropriate type of problem.

📌 To contact us through the game on a Windows device, please do the following:
1. Open the game.
2. Go to the Help and Support section in Settings
3. Provide as much information about the issue as possible and click "Submit."

Important:
✉️ Choose the most appropriate category for a faster response from our team.
✉️ Please note that we do not provide support over the phone.