Please note that we only accept requests created by the affected users themselves. The request automatically includes important technical information required to solve the issue.

If your friend is having problems in the game, they can contact us at any time and we will be happy to assist.

If they cannot access the game, they can reach us through the Help Center:
1. Open any Help Center article.
2. Tap the green chat icon in the lower-right corner to start a conversation.