General recommendations
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Check your internet connection. A stable connection is required for purchases. It’s best to use Wi-Fi, or at least a reliable 3G/4G/5G connection.
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Try again later. Sometimes the app store may be overloaded and unable to process requests. Wait a few minutes and try again.
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Restart your device. This often helps if the issue is with the store app itself.
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Check your payment details. There may be an error with your card or another payment method. Try deleting and re-entering the information.
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Make sure your payment method is supported.
⚠️ Please Note
All purchases are processed directly by your app store. If the tips above didn’t help, please contact your app store’s support team — their specialists will guide you on what to do next.