How to cancel a purchase and request a refund
All purchases in the game are processed by the app store from which the game was downloaded. To request a refund, please contact the support team of your app store:
- App Store
To speed up the process, prepare your purchase details: order number, date, time, and receipt.
What to do if you didn’t make a purchase
Our games never charge you without your permission. All payments are processed only through the app store.
If you are sure that the purchase is related to our game but you did not make it, you may contact your app store’s support team to request a refund.
All refunds are handled only through the App Store.
Charged more than expected?
Sometimes multiple purchases are combined into a single transaction in the receipt, and charges may also appear in your bank statement a few days later.
What to do:
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Check your purchase history in your app store — pay close attention to the date and time of each transaction.
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Compare the information with the receipts sent to the email address linked to your account.
📌 Our games never charge more than the stated purchase price. We do not have access to your financial information — all transactions are processed directly by the app store.
If, after checking, you're sure that a charge was made by mistake, please contact the support team of the corresponding app store to clarify the situation.
If your issue can't be resolved through the app store or you need additional help, please contact our support team.
To reach us, tap “No” at the bottom of the article, then select “Chat with us” and send us a message.